Throughout the years I've seen a lot of companies take advantage of people, making the construction industry an area of mistrust and misconception. I have talked with a lot of people who are upset with the company that built their home. Why is this? Here are just a few reasons:
Using the cheapest person/lowest bid available. This can, of course, reduce quality. Oftentimes cheaper materials are used, or shortcuts are taken during the build process, to regain profit - reducing the quality of the home. As an inspector, I've seen builders skip house wrap or take other shortcuts, ultimately costing the owner much more over the long run. When you have a limited budget (and let's face it, who says money is no object!), oftentimes the mistake made is that the bottom line is the only focus. People sometimes forget that what they want and what they can afford might be very far apart. It is my job as a CM to help you work your way through that to find the "happy medium."
Low price ends up being more. This is very common. The builder proposes an awesome price to build the home. The owner might think they are getting what they want, but during the build process "that's extra" is heard a lot. You end up paying the "extra" plus the builder's 10% mark up for the changes. This is a tool commonly used to regain profit.
Once they get the job, they disappear. "He never calls me back" or "we told him how we wanted it." I hear this a lot. The homeowner gets upset because the builder is impossible to contact or failed to implement changes the owner wanted.
Builder takes longer than expected. The builder may have too many projects or might be putting your home on the back burner to appease other clients. The reasons could be a combination of any three statements above.
Communication between the owner and builder is KEY. Never assume anything, ask questions, and most importantly, listen to the advice given by your CM/builder . You hired someone to do a job for you - if you don't understand something, just ask. That's what we're here for! No question is "dumb". Building can be a fun, exciting, and educational experience!
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